Do you do exchanges?
If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience.
I bought my FITKICKS product in a retail store, can I return it online?
All refunds and exchanges must be handled by the retail store where the original purchase was made. Please contact the store directly.
Do you ship Internationally?
Unfortunately, at this time, we are not accepting international orders. All orders must be shipped within the US.
How can I track my order?
You will receive an email notification with a tracking number once your order has been shipped. Also, you can sign-in to your account to view order history, tracking information, and information about past orders at fitkicks.com.
What if I didn't get an order confirmation?
You can sign in to your account to view order history, tracking information, and information about past orders at hellomello.com. If you still have questions about your order, contact us at (866) 219-7348 during normal hours of operation.
Incorrect, missing or defective items:
Contact us at email@example.com within 14 days of receiving your order to report a problem and to receive instructions.
What payment methods do you offer?
Do I need to make an account before placing an order?
Customer accounts are optional, and you can always checkout as a guest without creating an account. We recommend creating an account for easier access to order updates and returns.